POSITION SUMMARY:

This position in the School of Nursing will assist the Director of Technology and the Online Testing Coordinator with student examinations and technical support. The position will post assessments, troubleshoot minor technical issues during exams and proctor exams when necessary. They will also assist with other educational and lab simulation technology.

As a condition of employment, Duquesne University requires all new employees —full-time and part-time, including adjunct faculty—to get a COVID-19 vaccine and provide proof of their vaccination upon commencement of employment.

New employees requesting a religious or documented medical exemption from the vaccine must complete and submit a Duquesne University exemption request form for review and approval. To receive the appropriate exemption request form, contact hrservices@duq.edu. Employees with approved exemptions will be required to be tested on a regular basis.

Provides technical assistance to faculty and students before exams.

Troubleshoots student devices including Windows/Mac laptops and iPads to ensure compatibility with various School of Nursing testing platforms.

Provides hands-on assistance during exams to quickly resolve testing issues with devices and/or exam software.

Assists faculty and students with exam uploads and confirms all user data has been received.

Assists faculty post-exam with retrieving reports, adjusting scoring and posting results.

Assists Online Testing Coordinator with postings and schedule's of exams and quizzes.

Monitors Basecamp queue for exam requests. Adjusts online exam settings to adhere to School of Nursing policies. Posts exam to course for desired date/time and set download, upload, deletion and email reminder settings. Creates PDF documents with exam information and notify faculty and staff of exam codes for each exam. Posts make-up exams as necessary for faculty to administer to students who missed the exam.

Proctors exams and ensures a secure testing environment to maintain academic integrity. Follows exam rules outlined by faculty and review rules with students. Check-in students for attendance and notify faculty of missing or tardy students. Monitors students and room throughout the exam. Verifies students completed and uploaded exam answers
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Set-up online proctored exams and reserve proctoring dates and times. Maintains course ID list in proctor portal. Prepares and runs reports for proctored exams.

Assists Director of Technology with operations of educational technology products for the School of Nursing. Set-up Qwickly Attendance tool, set-up and assists during Zoom webinars, assists with access to online eBook resources. Set-up lab simulation computers and technology, record simulation scenarios, assist during simulation debriefing.

Completes other duties as assigned.

REQUIREMENTS:

Minimum qualifications:

Knowledge of Microsoft Office.

Knowledge of Windows and Mac operating systems.

Preferred qualifications:

Bachelor’s Degree in technical field from an accredited institution.

Experience working in higher education.

Skilled at using iPads and online exam software.

Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following:

Strong written and verbal communication skills.

Ability to work both independently and in a team environment.

Ability to function within a complex and highly collaborative administrative structure.
Working knowledge of computer troubleshooting.

Sensitivity to the need of each individual to be treated with dignity and respect as it relates to diversity in general and the Mission of the University specifically.

Ability to establish and maintain effective working relationships with the University Community.

Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.

APPLICATION INSTRUCTIONS:

Applicants are asked to submit a cover letter, resume, and contact information for three professional references.

Catholic in its mission and ecumenical in spirit, Duquesne University values equality of opportunity as an educational institution and as an employer. We aspire to attract and sustain a diverse faculty and staff that reflects contemporary society, serves our academic goals and enriches our campus community. We particularly encourage applications from members of underrepresented groups and support dual-career couples through our charter membership in this region's HERC (http://www.hercjobs.org/oh-western-pa-wv/).

We invite applicants for this position to learn more about our university and its Spiritan heritage by visiting http://www.duq.edu/about/mission-and-identity/mission-statement. Those invited to campus for an interview may be asked about ways in which they see their talents contributing to the continued growth of our community and furthering its mission.