Pittsburgh, Pennsylvania
Montevallo, Alabama
Lexington, Kentucky
Indianapolis, Indiana
Towson, Maryland
Cary, North Carolina
Posted: 19-Sep-24
Location: Pittsburgh, Pennsylvania
Categories:
Employment Type:
Organization Type:
Salary: Commensurate with experience
Benefits: Generous benefits include paid time off including holidays and vacation, retirement match, and tuition remission for employee and dependents. Details at www.duq.edu/benefits
Location: Enrollment Management Group
Position Status: Full-time
Hours: Varied
Position Number: 241243/10-987
FLSA Status: Exempt
POSITION SUMMARY:
This position reports to the Director of Enrollment Systems and supports the administrative functions and communications systems within Enrollment Management. This employee will be expected to perform a number of vital roles based on the undergraduate and graduate admission cycle. The Assistant Director of Communications Systems works with the Enrollment Marketing and Communications team to support enrollment (admissions and financial aid) communication from Technolutions Slate and Banner Communication Manager.
This position will also be responsible for ongoing testing, quality assurance, list development, reporting, troubleshooting and support for Slate Deliver and serve as a backup for Banner Communication Manager. A goal of this position is to expand the use of these tools to their fullest potential. Administrative work requiring initiative and independent judgement. Maintenance of confidential information while ensuring the efficient operation of the office of Enrollment Management.
This position will serve as a lead communication technology user of Slate, and work to continually optimize the use of the CRM and any other communication technology tools at the University or via strategic partners. This position will also be responsible for ongoing testing, quality assurance, population management, training, reporting, troubleshooting, support and on-boarding for other campus Slate CRM users.
DUTIES AND RESPONSIBILITIES:
Manages all formal communications to prospects, applicants, and current students, including, but not limited to, printed communications (admission decision letters, scholarship letters, financial aid notices, Slate Print, etc.), student and staff portal pages, and checklists. Generates and inventories enrollment letters. Main point of contact for fulfillment pieces from the enrollment offices through Slate Print and on-campus mailing departments for pieces such as inquiry and applicant letter, postcards, viewbooks, etc. based upon fulfillment schedule.
Develop reports and measures analytics; Track results to monitor and optimize message effectiveness in conjunction with enrollment goals.
Quality assurance; ensuring the accuracy and integrity of the audience populations and communication flows.
Effectively use features to maximize CRM functionality, such as forms, dynamic content liquid markup, snippets, on-demand print, etc. Stay abreast of best practices, changes, upgrades, enhancements and resources related to Slate Deliver and shares those with enrollment marcom and University users.
Support the Enrollment Marketing and Communications team ensure delivery of comprehensive communication plans through communication systems, based upon schedule and the accuracy and integrity of the audience recipient lists and planned messaging, to support centralized and school-based graduate and undergraduate enrollment communication efforts.
Maintain awareness of, shares and utilizes email best practices including browser/client/device compatibility, optimizing deliverability and message standards, as well as maintaining CAN-SPAM compliance.
Manage and execute enrollment management centralized undergraduate and graduate recruitment communication plans via the University’s CRM system.
Develop and/or coordinate internal communication with strategic partner plans; Communicate important updates with CRM communications colleagues across campus.
Work with vendors and vendor systems that integrate with CRM; Provide vendor partners with mailing lists.
Develop training assets and lead training sessions (audiences to include admission counselors, school liaisons, etc.)
Create and manage a queue system for CRM-communication requests, also using enrollment management ticketing and tracking system.
Provide end-user support across the University.
Consult with school liaisons, etc. on best practices for form usage, lead tracking and event management and their related communications.
Serves as backup for email communications and Banner Communications Manager to support the Office of Financial Aid send financial aid notices and reminders to prospective and current students.
Produces appropriate enrollment communication to current Duquesne students.
Supports operational and processing effectiveness for the entire enrollment division (UG admissions, Graduate Enrollment Services, Financial Aid, Enrollment Marketing and Communications, Military and Veterans, and Guest Services). Assists daily mail when necessary.
Assists with the optimization and administration of the enrollment systems, including, but not limited to Technolutions Slate and Ellucian Banner.
Participates in various admissions events (i.e., DUQ Days, Accepted Student Days, etc.).
Performs other related duties as assigned to support the functions of a dynamic, team-oriented environment.
REQUIREMENTS:
Minimum qualifications:
Bachelor’s degree from an accredited institution and 1-3 years of work- related experience.
Previous work experience in CRM communications systems, and experience developing complex email communication flows including audience populations, templates, oversight and plan deployment is required.
Prior experience managing CRM communication campaigns can substitute for specific bachelor’s degree majors.
Preferred qualifications:
Previous experience with Technolutions Slate CRM and higher education experience preferred.
Previous experience in marketing automation, including lead capture forms, nurturing campaigns, multi-segmented communication flows, including drip campaigns, queries, filters, content blocks, snippets, A/B testing, and tracking pixels preferred.
Working knowledge of CRM platforms preferred; experience with Slate and Banner preferred.
Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following:
Strong communication skills, both oral and written.
Attention to detail and accuracy while multi-tasking.
Strong organization skills.
Knowledge of PC and Microsoft Office Software.
Ability to make decisions in accordance with established policies.
Ability to be proactive, strategic and deadline-oriented in a complex organization.
Analytical and problem-solving skills with the ability to prioritize work.
Professional demeanor with the ability to deal with people in a courteous and tactful manner regardless of circumstances.
Ability to work overtime and some weekends during peak Enrollment Management periods.
Ability to exceed recruitment goals, facilitate staff development opportunities, exhibit teamwork, model analytical & critical thinking, engage in creative problem solving and demonstrate high levels of time management and organizational skills.
Motivation to work harmoniously with a diverse group of highly qualified team members.
Ability to establish and maintain effective working relationships with the University Community
Ability to work with diverse populations and sensitivity to the need of each individual to be treated with dignity and respect as it relates to diversity in general and the Mission of the University specifically.
Commitment to the University’s values of diversity, equity and inclusion, and recognition of the importance of treating each individual with dignity and respect consistent with the University’s Mission. Demonstrated experience with, and understanding of, the broad diversity of the University community (students, faculty, staff and others).
Ability to establish and maintain effective working relationships with the University Community.
Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.
APPLICATION INSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact information for three professional references.
Catholic in its mission and ecumenical in spirit, Duquesne University values equality of opportunity as an educational institution and as an employer. We aspire to attract and sustain a diverse faculty and staff that reflects contemporary society, serves our academic goals and enriches our campus community. We particularly encourage applications from members of underrepresented groups and support dual-career couples through our charter membership in this region's HERC (http://www.hercjobs.org/oh-western-pa-wv/).
We invite applicants for this position to learn more about our university and its Spiritan heritage by visiting http://www.duq.edu/about/mission-and-identity/mission-statement. Those invited to campus for an interview may be asked about ways in which they see their talents contributing to the continued growth of our community and furthering its mission.
Duquesne University was founded in 1878 by its sponsoring religious community, the Congregation of the Holy Spirit. Duquesne University is Catholic in mission and ecumenical in spirit. Motivated by its Catholic identity, Duquesne values equality of opportunity both as an educational institution and as an employer.