Coordinator, Event Technology and Campus Engagement

Position Summary:
Gannon University is seeking a 12-month, full-time Coordinator of Event Technology and Campus Engagement who is dedicated to fostering a vibrant and sustainable campus environment where students, faculty, staff, and visitors can thrive. We are committed to excellence in facilities management and community engagement, ensuring the efficient operation of our buildings and technology while actively involving stakeholders in campus life.
The Coordinator will collaborate directly with internal and external event organizers to understand their requirements and logistical needs for hosting various campus events, including conferences, workshops, lectures, and social gatherings. Additionally, the Coordinator will play a key role in engaging with various stakeholders, including students, faculty, staff, and external partners, to promote community involvement and foster a sense of belonging on campus.
The Coordinator of Event Technology and Campus Engagement must be able to support and promote the University's Mission and GU+ Service Framework of Respect, Wellbeing, Engaged, and Seamless.

Essential Functions:

Campus Event Reservation Process

1. Serve as the primary point of contact for inquiries and requests related to room reservations, providing timely and courteous responses to stakeholders.
2. Provide user support and training on the reservation system to campus partners and student organizations and troubleshoot issues and assistance with navigation and utilization.
3. Facilitate communication between event organizers, facility staff, and support services (e.g., Physical Plant, Information Technology Services, Campus Dining, Risk Management, etc.) to ensure successful and safe event execution.
4. Oversee the maintenance and updating of reservation software/database, including user accounts, room configurations, and booking policies.
5. In partnership with the Director of Campus Engagement, develop and maintain scheduling processes, priorities, policies, and systems that optimize the use of space and deliver an outstanding experience to all clients.
6. Support Assistant Director, Event Management and Campus Engagement with arranging equipment and supplies needed for event setups, including tables, chairs, podiums, lecterns, presentation screens, whiteboards, flip charts, and easels, etc.

Campus Event Technology Support

1. Coordinate audiovisual (AV) setup and technical support for events, including sound systems, projectors, screens, microphones, and lighting equipment, and video recording/streaming devices.
2. Liaise with IT services and AV technicians to troubleshoot equipment malfunctions and ensure seamless operation throughout the event.
3. Conduct equipment tests and rehearsals prior to events to identify and resolve potential technical issues in advance.
4. Provide training and support to event organizers and staff on the use of AV equipment and technology resources available on campus.
5. Stay informed about emerging trends and innovations in event technology, recommending enhancements and upgrades to enhance the attendee experience and optimize event outcomes.
6. Manage virtual event platforms and streaming services for hybrid and online events, facilitating seamless integration of live and pre-recorded content, interactive features, audience engagement tools, and virtual networking opportunities.
7. Provide technical support and training to event organizers and participants on using virtual event platforms, webinar software, video conferencing tools, and other digital collaboration technologies.
8. Maintain an inventory of event technology assets, including AV equipment, computers, tablets, smartphones, and peripherals, ensuring proper storage, maintenance, and documentation of equipment usage and condition.
9. Develop contingency plans and backup solutions for technology failures or emergencies during events, implementing redundancy measures and alternative communication channels to minimize disruptions.
10. Manage the implementation, maintenance, and content updates for digital signage systems in the Waldron Campus Center and Beyer Hall, ensuring timely and relevant messaging to inform, engage, and promote events, activities, and announcements to the campus community

Leadership Development and Campus Engagement Support

1. Indirectly supervise student employees, interns, and graduate assistants. Design, facilitate, and participate in the training, development, coaching, and team building of student staff.
2. Participate in university admissions events, orientation events, homecoming/alumni weekend, and any other scheduled community event.
3. Submits assessment plans and outcomes and completes program reviews for retention and benchmarks of the department to best forecast program growth.
4. Supports and promotes Leadership Development & Campus Engagement and Student Development & Engagement offices to community members, alumni, and donors.
5. Demonstrates competence around administrative functions for program responsibilities, including creating comprehensive marketing programs, scheduling appropriate facilities, budgeting, data analysis, and assessment.
6. Performs other duties as assigned within the scope and responsibility and requirements of the job.

Required Qualifications:
Education: Bachelor's degree required
Experience:

• Proficiency in event software technology including facilities management systems, audiovisual (AV) equipment such as sound systems, projectors, screens, microphones, and lighting equipment, and video recording/streaming devices, Microsoft Office Suite, and project management tools.
• Proven track record of successful project or event management.
• Excellent communication skills, both written and verbal, with the ability to present complex information in a clear and compelling manner.
• Strong interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.

University's Mission: Must be able to support and promote the University's mission, its Catholic identity, and its strong liberal-arts foundation that supports exemplary professional education programs.

Preferred Qualifications:
Experience:
Previous experience in a student union/center is highly desirable.

Location: Erie, Pa
Employment Status: Full Time
Department: Student Development & Engagemt Dept
Division: Student Development & Engagemt
Subdivision: Student Develpmt&Engagmt VP's Offc

To apply, visit https://gannon.peopleadmin.com/postings/12620







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