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Service Desk Analyst I – Computer and Technology Services (CTS)
POSITION SUMMARY: The Service Desk Analyst I provides service-focused first level technical support to the Duquesne University user community through phone, email, chat, and walk-in encounters. Types of support encounters include accounts, networks, platforms, servers, and applications, with the goal of resolving the customer’s request on first contact. This position works as part a highly collaborative support team. Strong team commitment as well as the ability to work independently are required. The Service Desk Analyst I’s work is planned and rev
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