The Frontline Education Platform Manager plays an integral part in managing the Office of Education’s growing database of stakeholders, principals, teachers, and others. This role will also work to ensure database coordination with the organization’s other operational systems. This new member of the Office of Education will need to be highly motivated, with a commitment to outstanding customer service at all times. 

The Frontline Education Platform Manager position reports to the Office of Mission Advancement Data Operations. This position is fully remote and will telecommute after successful onboarding and training in Raleigh, NC. Limited travel (<25%) to sites will be required for successful implementation and support. 

Please CLICK HERE to view the search prospectus for this position. 

Primary Responsibilities 

• Manage and maintain the school’s Frontline database platform, ensuring data integrity and functionality 
• Generate and run queries, custom reports, and dashboards 
• Create and implement standard operating procedures for the growth and organization of the database 
• Add new and existing users to the Frontline Platform
• Set up and maintain user accounts in Identity Management System for MFA and SSO access to Frontline Education Portal 
• Evaluate roles-based permissions and maintain database security through MFA and SSO in Identity Management System 
• Identify and resolve database issues related to performance and capacity 
• Troubleshoot complex data issues in an accurate and timely manner 
• Perform regular audits to ensure data integrity 
• Provide basic technical guidance and training to staff as it pertains to the Frontline platform 
• Work through an incident management system for user or data requests 
• Escalate and submit incidents that require Frontline education support that is outside your scope of work 
• Perform all adds, deletes, and changes to the data as requested by the Office of Education 
• Light UI/UX customization and implementation 
• Work collaboratively with internal and external stakeholders 
• Provide excellent customer service to internal and external stakeholders. 

Qualifications 

• Bachelor’s degree 
• Minimum 2+ years of database platform management experience 
• Previous experience with a relational database is required; experience with Frontline database platform management is a plus 
• Experience in operations, maintenance, and support, preferably with data platforms 
• Excellent organizational skills and attention to detail 
• Trainable in account identity management in Microsoft Azure 
• Flexibility, ability to prioritize amongst competing deadlines 

About Diocese of Raleigh - Office of Education

The Roman Catholic Diocese of Raleigh comprises the 54 eastern counties of North Carolina, covering approximately 32,000 square miles. The diocese is divided into eight deaneries with a total of 97 parishes and missions and four centers for campus ministry. The diocese is served by 150 active diocesan and religious order priests. The diocese includes 232,588 registered and an equal amount of unregistered Catholics. In addition to the growing Hispanic population, the diocese has become home to an increasing number of Catholics from the African and Asian countries. Approximately five percent of the Catholic population is native to North Carolina.

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