Details
Posted: 11-Mar-22
Location: Chestnut Hill, Massachusetts
Type: Full-time
Salary: Open
Boston College Introduction Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,445 full-time undergraduates and 5,125 graduate and professional students. Ranked 35 among national universities, Boston College has 878 full-time and 1,201 FTE faculty, 2,750 non-faculty employees, an operating budget of $1.2 billion, and an endowment in excess of $2.8 billion.
Job Description The Technology Consultants are the "face of Information Technology Services (ITS)" at Boston College. This is a unique position that focuses on the person and the solution while representing ITS.
The purpose of the Technology Consultant position is to leverage technical knowledge with exemplary communication and interpersonal skills to assist customers in their daily interaction with technology. This position is responsible for providing local technical support, technical consulting, and technical communications in a designated work unit, while maintaining positive relationships with faculty and staff.
As a member of the 24 Technology Consultants team, this position also supports colleagues who support the other departments at BC. The Technology Consultant also assists with implementing and maintaining University hardware, software, and networking standards; collaborates with other ITS colleagues regarding issues requiring more specialized technical skills; monitors the completion of problems including the escalation to specific IT areas; works with the trouble ticketing database to ensure the highest level of customer service for members of the work unit; assesses the technology needs of the work unit and makes recommendations to address the developmental needs of the group; supervises the students assigned to provide technology support to the area; creates and maintains documentation as necessary; and provides consultation on technology purchase decisions as needed. This position assists with security incident reporting or investigation when required.
The Technology Consultants are also responsible for establishing and maintaining collaborative relationships with departmental representatives to ensure that a high level of technology support and service is delivered.
Title and salary commensurate with relevant experience based on the following titles and hiring ranges:
Associate Technology Consultant Requires: A minimum of one year of technical support experience. Salary range 55K to 68K.
Technology Consultant Requires: A minimum of three years of technical support experience. Salary range 61K to 76K.
Senior Technology Consultant Requires: A minimum of five years of progressively responsible technical support experience. Salary range 66K to 81K.
Requirements - Bachelor's degree in a technology discipline preferred.
- A minimum of 2 to 5 years of experience directly supporting customers in a broad range of computing and communications technologies with strong analytical skills and a creative approach to problem solving.
- Demonstrated competency at simplifying complex situations and negotiating successfully in a diverse environment with multiple stake-holders.
- Self-directed and motivated to keep abreast of emerging technologies that can be applied to daily computing support.
- Excellent communication skills, including responsiveness, follow-up, general communicability, approach-ability, and a desire to help all levels of customers.
- Skills in multitasking, organization, and time management are essential.
Closing Statement Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:
- Tuition remission for Employees
- Tuition remission for Spouses and Children who meet eligibility requirements
- Generous Medical, Dental, and Vision Insurance
- Low-Cost Life Insurance
- Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
- Paid Holidays Annually
- Generous Sick and Vacation Pay
- Additional benefits can be found on https://www.bc.edu/employeehandbook
Boston College conducts pre-employment background checks as part of the hiring process and requires all employees to be fully vaccinated for COVID-19. Boston College is an affirmative action, equal opportunity employer. In concert with our Jesuit, Catholic mission, Boston College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications for women, minorities, individuals with disabilities, and covered veterans. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at https://www.bc.edu/offices/diversity .
Boston College's Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination .
