St. Gabriel's Catholic School, located in Austin, TX is looking for a full-time Helpdesk Technician/IT Support Specialist. This full-time position serves 450 students in grades Pre-K 3-8.
This Helpdesk Technician/IT Support Specialist is responsible for the day-to-day support, management, deployment, maintenance and inventory of technology employed by the School; including laptops, iPads, AV, sound equipment, interactive displays, printers and various software programs. This includes technical support of Windows desktop Operating system, Active Directory, Microsoft Office, Google Suite for Education, Apple iOS/OS, Apple App Deployment, JAMFPro, Acronis, laptop imaging and troubleshooting. In addition to a strong technical knowledge, candidate must have the ability and willingness to communicate effectively with users to understand their issue and explain the solution while building strong professional relationships. The ideal candidate is interested in a small team environment which offers the ability to work on a variety of technologies and projects including robotics, STEAM, and Makerspace. The Helpdesk Technician will fulfill the mission of the School by implementing and supporting the overall technology program. This position reports to the Director of Technology.
Facilitate the implementation of the school's Technology Plan
Maintain and support student and faculty/staff computers, mobile devices and other technology
Assist with the administration of SGS Google Domain including user accounts, access, and apps
Maintain classroom technology such as interactive displays, document cameras, etc.
Maintain and support the School's network infrastructure, hardware, and software
Maintain inventory of hardware, software, and peripherals
Manage support requests through a ticketing system, including assignment of tasks, collaborating with other IT staff members and documenting work done
Maintain a software and documentation library
Communicate effectively with administrators, faculty/staff, students, parents and vendors
Demonstrate professionalism in conduct, demeanor and work habits
Maintain a work schedule that maximizes availability and presence to the School, students, faculty and staff
Collaborate with peers to enhance the work environment and support instructional technology
Advise the Director of Technology on technology issues and needs within the School
Assist with the evaluation of faculty and staff regarding technology proficiency and provide training and support as necessary
Prepare for and conduct end-of-year technology closeout procedures, summer maintenance and the start of school preparation
Support and uphold the philosophy of mission of the School
Support and adhere to the Code of Conduct and policies and procedures of the School and the Diocese
Maintain confidentiality regarding school matters
Knowledge, Skills, and Abilities
Proficiency in supporting both Windows and Apple OS/iOS
Knowledge of computer hardware and software maintenance and support
Ability to interact with administrators, faculty/staff and students in an educational setting
Ability to communicate effectively in both written and verbal form
Strong interpersonal skills with children and adults alike
Skill in handling multiple, simultaneous requests, prioritizing issues and responding to critical system failures
Skill in organizing and relating information in an understandable format
Skill in critical and logical thinking and planning
A desire to work in an educational setting where daily interactions with faculty/staff and students is a requirement.
Bachelor's degree in a related field preferred, or
Two years of professional experience supporting both Windows and Apple desktop environments
About St. Gabriel's Catholic School
St. Gabriel’s is the only independent junior kindergarten through eighth-grade Catholic school in Austin. Our beautiful 32-acre campus is nestled in the rolling hills of the beautiful Central Texas Hill Country.
Our extraordinary faculty works to create a strong parent-school partnership. Our learning environment is inclusive, collaborative and participative. We welcome children of all faiths.
Here’s why St. Gabriel’s was named Favorite Private School by the Austin Family Magazine Reader’s Poll in 2014 and 2015. St. Gabriel’s offers:
1. Innovative curricular programs and learning opportunities that nurture a love of learning;
2. A Christ-centered learning environment that inspires students to be informed and ethical leaders who will possess a lifelong commitment to Christian values and service;
3. Best-in-class technological resources to support student learning, including a one-to-one laptop program, iPads, and tele-presence capabilities;
4. STEAM by Design, an approach to learning that integrates design thinking and the Maker Movement to create and invent through hands-on activities;
5. A focus on developing virtues to foster a spirit of generosity and lif...elong commitment to family and community;
Faith is the foundation of all things in our community, as well as the tradition of Catholic education where virtue, excellence, leadership and service are emphasized and valued.
We believe in motivating and empowering our students to think critically and become 21st century thought leaders. Academics are important, but so are meaningful character formation, kindness, respect, manners and sportsmanship. At St. Gabriel’s, each child is known, respected, encouraged and loved.
Here we challenge our students to become the best version of themselves.